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FAQS

Q: WHEN WILL MY ORDER BE SHIPPED?

A: IT TYPICALLY TAKES 3-5 BUSINESS DAYS TO PROCESS YOUR ORDER & SHIP IT OUT. HOLIDAYS MAY TAKE AN ADDITIONAL 1-2 DAYS BECAUSE OF HIGH VOLUME.

 

Q: WHERE WILL MY ORDER SHIP FROM?

A: WE ARE BASED IN LOS ANGELES, CALIFORNIA. DEPENDING ON WHERE YOU ARE LOCATED, WE WILL EITHER SHIP FROM OUR LOS ANGELES, CA FACILITY OR OUR CHARLOTTE, NC FACILITY. 

 

Q: HOW CAN I TRACK MY ORDER?

A: TRACKING INFORMATION WILL BE SENT TO YOU VIA EMAIL WHEN THE PACKAGE LEAVES OUR FACILITY. WE INCLUDE TRACKING ON ALL ORDERS - DOMESTIC & INTERNATIONAL.

 

Q: WHY IS MY TRACKING NUMBER NOT WORKING?

A: IF YOUR PACKAGE IS TRAVELING INTERNATIONALLY, IT WILL TAKE 24-48 HOURS FOR THE SHIPPING COMPANY TO UPDATE TRACKING INFORMATION ON THEIR WEBSITE.

 

Q: MY PACKAGE WAS MARKED DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DO I DO?

A: IF YOUR PACKAGE IS MARKED DELIVERED BUT YOU HAVE NOT RECEIVED IT, IT IS UP TO THE CUSTOMER TO CONTACT THEIR LOCAL POST OFFICE OR CALL 1-800-ASK-USPS TO FILE A CLAIM AND HAVE THE MISSING PACKAGE INVESTIGATED.

 

Q: I'M UNSURE OF HOW A GARMENT WILL FIT ME. WHERE DO I FIND THIS INFO?

A: EVERY PRODUCT HAS A SIZE CHART WITHIN ITS LISTING. IF YOU ARE A LITTLE CONFUSED ABOUT THE MEASUREMENTS IN THE SIZE CHARTS, PLEASE CONSIDER THE FOLLOWING:

 

BODY LENGTH: (THE BODY LENGTH IS MEASURED IN A STRAIGHT LINE FROM THE HIGHEST POINT OF THE SHOULDER AT THE JOIN OF THE COLLAR TO THE BOTTOM OF THE SHIRT.)

BODY WIDTH: (THE BODY WIDTH IS MEASURED APPROXIMATELY 2 INCHES BELOW THE ARMHOLE POINT ACROSS THE GARMENT FROM EDGE TO EDGE.)

IF YOU NEED ADDITIONAL HELP, HEAD TO OUR SIZING INFO PAGE.

 

Q: HOW SHOULD I WASH MY SHIRT?

A: TO PROLONG THE LIFE OF YOUR SHIRT, TURN THE GARMENT INSIDE-OUT AND WASH IT IN COLD WATER. TUMBLE DRY ON LOW HEAT. IF YOU HAVE TO IRON IT, TURN IT INSIDE OUT AND USE A WARM IRON.

 

Q: WHAT IS YOUR RETURN POLICY?

A: WE DO NOT ACCEPT RETURNS OR EXCHANGES. IN THE UNLIKELY EVENT THAT SOMETHING IS WRONG WITH YOUR ITEM WHEN IT ARRIVES, PLEASE CONTACT US WITH A PHOTO OF THE DEFECTIVE ITEM AND OUR CUSTOMER CARE TEAM WILL WORK TO RESOLVE THE ISSUE FOR YOU RIGHT AWAY.

 

STILL HAVE A QUESTION?

SEND US A MESSAGE HERE AND WE WILL HAPPILY RESPOND WITHIN 1-2 BUSINESS DAYS. 

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